FAQ

A ready-to-print Bambu Studio project (3MF): the puzzle, the colour changes at the right layers and the print settings. Open it, slice, print.

Bigger than your printer? You get one project with several plates, or a ZIP with one project per plate plus an assembly map.

Yes, you can start free: 2 puzzle generations every month with the Universal Puzzle generator. Premium adds unlimited generations and every project. Commercial adds the right to sell your prints and files.

Every Bambu Lab printer, with or without AMS. Other printers work too: the file is a standard 3MF, you just set the colour changes in your slicer.

No. Each colour is printed in its own range of layers, so without an AMS the printer simply pauses and you swap the spool by hand: one swap per extra colour.

Each colour is a height band. The darkest parts of the photo stay low and get the bottom colour, the brightest parts grow tallest and get the top colour. That is why the colour list always goes from dark to light.

In step 3 you decide how many layers each colour gets, which controls how much of the picture it covers.

Palettes are a quick starting point: pick the one recommended for your photo or a classic set, and it fills in the colour list.

Auto colors is for the filaments you actually own: tap them once, and from then on the generator picks the best of your own spools for every photo and sets the layers for you.

Filament colors is the final list the puzzle is printed with. Whichever way you got there, you can still swap, add or remove a colour by hand.

In short: if your spools are set up in Auto colors, use that. Otherwise start from a Palette. Then fine-tune the final list if you want.

Up to 12 filaments. Most photos look great with 4, and every extra colour adds a filament change.

Colours print from the bottom up, and the first colour is never needed again once its layers are done. So its AMS slot can take the fifth colour later in the print. You only swap one spool, once.

No, that is normal. The colours are not painted on the model, they are colour changes at set layers. Before slicing, Bambu Studio draws the whole model in the first filament, which is usually black.

Slice the plate and open the Preview tab: the colours appear there, layer by layer, exactly as they will print.

The puzzle is printed with a few filaments stacked in height bands, not with full-colour ink. The preview can only use the colours in your filament list, so a colourful photo printed with black, grey and white will look grey.

For more colour, pick filaments that match the photo in step 2: use the palette recommended for your photo, let Auto colors choose from your own spools, or go up to 8 colours. Photos with a few big, bold areas of colour work best. AI enhancement ("Bold 4-color poster" or "Cartoon poster") can turn a busy photo into one that prints well with 4 filaments.

The gap is the space cut between pieces. Too small and pieces are hard to fit, too big and the puzzle feels loose. 0.25 mm is the print-tested default for puzzles, 0.20 mm for wall panel seams.

Every printer is a little different, so the generator has a Gap test button next to the gap setting: a quick print with 8 labelled joints from 0.10 to 0.50 mm. Pick the one that snaps in with light pressure and use that value.

Yes. Puzzles are split automatically along the piece lines, and wall panels are split into plates joined by dovetail connectors. The generator shows how many plates you need before you generate.

Almost always it is plate adhesion, not the file. Puzzle pieces are small, so a plate with a thin film of grease (fingerprints, dust, old glue) lets the corners pop off after a few layers.

Wash the plate first, then check the first-layer settings. A clean plate fixes most reports we get.

Yes, with Premium or Commercial. Open the project in your dashboard, tap the missing piece and print only that one.

Both give you unlimited generations and every project. Commercial also includes the licence to sell the prints and files you make, for example in your own shop or on Etsy.

Yes. In your profile you can turn on a code from an authenticator app, see every signed-in device and sign out the ones you don't recognise. We also e-mail you when your account is used from a new device.

Uploaded photos are deleted within 24 hours. If you turn on "delete photo after download" in your profile, the photo and the relief made from it are deleted as soon as you download the file. Deleting a project removes all of its files straight away.

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